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Occasional Contributor
Posts: 13
Registered: ‎05-17-2016
Accepted Solution

BNA upgrade from 12.1.5 to 12.3.x fails

Hello,

 

we are currently running BNA 12.1.5 on a Windows machine and I tried to update to BNA 12.3.4 some days ago. Data migration task is running fine but one of the last steps ("initializing and migrating database") fails and a rollback to 12.1.5 is done.

 

This is the truncated output of the cw.log:

2016-05-13 17:21:19,067 ERROR [view.CIMOMFinishPage] Error while initializing DB Service 
2016-05-13 17:21:19,067 ERROR [view.CIMOMFinishPage] Error while updating Database
java.lang.IllegalStateException: 
	at com.brocade.configwizard.view.CIMOMFinishPage$2.run(CIMOMFinishPage.java:1144)
	at com.brocade.configwizard.view.DCFMServerProgressDialog$3.run(DCFMServerProgressDialog.java:374)
	at java.lang.Thread.run(Thread.java:744)

 

Output for upgrading to 12.3.0 or 12.3.3 is exactly the same. Direct upgrade to 12.4.x is not supported according to Release Notes and I therefore tried 12.3.x..

 

Does anyone know how to handle this problem? Is any additional information needed?

 

Thank you very much!

Frequent Contributor
Posts: 95
Registered: ‎03-23-2015

Re: BNA upgrade from 12.1.5 to 12.3.x fails

Hi @methusalix,

 

I see that our "TAC Engaged" team has reached out to you and opened a case on your behalf. I encourage you to continue to post in the community and let me know if there is any way I can help.

 

You can find more about the TAC Engaged program here:

 

TAC Engaged.png

Dennis Smith
Manager Brocade Communities
@DennisMSmith
Occasional Contributor
Posts: 13
Registered: ‎05-17-2016

Re: BNA upgrade from 12.1.5 to 12.3.x fails

[ Edited ]

Hello Dennis,

 

thanks for your information about TAC.

 

Today I tried to add additional information like logfiles to the case though support didn't ask for it up to now. Bad news: case has been closed though I never got any feedback.

 

Are you able to reopen the case?

 

Best regards,

methusalix

Frequent Contributor
Posts: 95
Registered: ‎03-23-2015

Re: BNA upgrade from 12.1.5 to 12.3.x fails

Let me see what information I can find out. 

Dennis Smith
Manager Brocade Communities
@DennisMSmith
Frequent Contributor
Posts: 95
Registered: ‎03-23-2015

Re: BNA upgrade from 12.1.5 to 12.3.x fails

Hi @methusalix,

 

Based on the case notes it looks like your case was closed because you have an active OEM contract and officially support tickets must be handled by them first. 

 

I am still looking to see if I can find any information around the failed update for you.

Dennis Smith
Manager Brocade Communities
@DennisMSmith
Occasional Contributor
Posts: 13
Registered: ‎05-17-2016

Re: BNA upgrade from 12.1.5 to 12.3.x fails

Hello Dennis,

 

in our company nobody knows anything about an OEM contract. Are you able to send me some details about the OEM contract (maybe via PM instead of public forum)?

 

Additionally I appreciate your help very much. Thanks!

 

Best regards,

Anders

Frequent Contributor
Posts: 95
Registered: ‎03-23-2015

Re: BNA upgrade from 12.1.5 to 12.3.x fails

Hi @methusalix,

 

Let me see what information I can find. We don't have PM's turned on in the community (working on that now), may I send you the information via the email you have listed on the case?

Dennis Smith
Manager Brocade Communities
@DennisMSmith
Occasional Contributor
Posts: 13
Registered: ‎05-17-2016

Re: BNA upgrade from 12.1.5 to 12.3.x fails

Hello Dennis,

 

thanks for your engagement. Yes, you may contact me via mail directly regarding the closed case.

 

Best regards,

Anders

External Moderator
Posts: 4,929
Registered: ‎02-23-2004

Re: BNA upgrade from 12.1.5 to 12.3.x fails

Anders,

can you tell me please exact Java version installed on the server ?

 

is 32bit or x64 machine ?

TechHelp24
Occasional Contributor
Posts: 13
Registered: ‎05-17-2016

Re: BNA upgrade from 12.1.5 to 12.3.x fails

Hello Antonio,

 

it's a 64 bit Windows 2008 R2 Enterprise machine with Java 8 Update 91 installed (build 1.8.0_91-b14).

 

Best regards,

Anders

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